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field-service-management-software-cyprus

FIELD SERVICE MANAGEMENT

Ηandy’s Security Systems having 20 years experience in the field of Security, presents the field service management Software JobWatch. The software comes with a mobile application which allow teams to synchronize data between back office and field staff and record billable hours.

What is Mobile Field Service Management Software?

Field Service Management is the automation of the entire end-to-end workflow and operations in any of the service or transport sectors. Field Service Management is also known as Mobile Workforce, Service Management, Job Scheduling Software and Job Management Software. Field Service Management replaces manual planning and paper job forms with intelligent and dynamic electronic scheduling, making it easy to schedule for multiple mobile workers or resources at the same time. In addition, Field Service Management means that mobile workers receive their jobs instantly out in the field on smartphones using native Android or iOS mobile apps. Lengthy and laborious job forms are no longer required – customized workflows are completed on the mobile device, and the job can be completed instantly in the field, allowing the customer to be invoiced immediately.

What makes Field Service Management different?

In practice, all of the above terminologies intend to reflect the expansive nature and potentially vital system functions which can simplify your business. What differentiates these various field service management systems from a comprehensive mobile workforce management platform is the ability to:

  • Create schedules for mobile employees and back office staff
  • Dispatch mobile employees to new jobs, with access to service histories
  • Two-way communication between mobile employees and back office in real-time
  • Perform capacity planning for high-volume or low-volume periods
  • Track employees en route to different jobs to facilitate smart scheduling
  • Log job start, completion and travel time to track driver behavior
  • Track average length of service engagements and complications which may arise
  • Track employee performance
  • Connect with a CRM or other system of record to streamline operations

Field Service Management systems often incorporate a number of existing tracking, invoicing, and customer relationship management (CRM) processes with a cloud-based element which previously was not fully integrated within a business’s CRM platform.

Recent research from Forrester suggests “the global Field Service Management management market is expected to grow with approximately 13% CAGR during the forecast period from 2017-2023.”

CRM vs Field Service Management platform

In simplest terms, a Field Service Management platform, such as JobWatch by BigChange integrates all basic CRM functions, with the ability to link field technicians with back office staff and a customer portal seamlessly through the cloud.

Whereas most off the shelf CRM typically provides the barebones customer information and basic service details, a fully optimized Field Service Management system like JobWatch by BigChange can use this service data to instantly form invoices, update comprehensive service and customer histories and provide real-time driver updates while demanding mandatory safety and systems protocols are followed 100% of the time.

Why now? What is driving the rise Field Service Management solutions?

“Rising popularity of mobile devices, better network connectivity and expansion of the scale of operations in organizations have increased the demand for field service management and related technology. Small and medium level enterprises utilize these technologies extensively due to the majority of the personnel being in the field and a need to monitor and aid them in carrying out their activities with minimal resources.”

Recent studies have indicates that by 2020 in the U.S. alone, the number of mobile workers will increase to 105 million. Concurrently, the falling prices of tablets and smartphones, as well as the growth of BYOD (Bring Your Own Device) trend in the workplace have caused a noticeable push to bring these mobile elements into the company purview. Additionally, the “latest innovations in computing and mobile broadband technology are the key drivers for the growth of the Field Service Management market. As mobile ownership is increasing, more companies are adopting BYOD (Bring Your Own Device) policies which have many advantages like employees can use devices they are familiar with and work flexible hours which increases productivity and companies can save the cost on hardware.”“Rising popularity of mobile devices, better network connectivity and expansion of the scale of operations in organizations have increased the demand for field service management and related technology. Small and medium level enterprises utilize these technologies extensively due to the majority of the personnel being in the field and a need to monitor and aid them in carrying out their activities with minimal resources.”

Recent studies have indicates that by 2020 in the U.S. alone, the number of mobile workers will increase to 105 million. Concurrently, the falling prices of tablets and smartphones, as well as the growth of BYOD (Bring Your Own Device) trend in the workplace have caused a noticeable push to bring these mobile elements into the company purview. Additionally, the “latest innovations in computing and mobile broadband technology are the key drivers for the growth of the Field Service Management market. As mobile ownership is increasing, more companies are adopting BYOD (Bring Your Own Device) policies which have many advantages like employees can use devices they are familiar with and work flexible hours which increases productivity and companies can save the cost on hardware.”

Key Stats

With an effective Field Service Management platform, like JobWatch by BigChange your company can expect:

  • 10% reduction in fuel costs
  • 8 hours of saved admin time, per mobile worker per month
  • 10 hours of road time saved by each mobile worker per month
  • 4 additional jobs completed per service vehicle per month
  • 0 failed jobs
  • Allows for real-time customer portal and live SMS updates

JobWatch by BigChange brings it all together

BigChange has created JobWatch, a cloud-based scheduling solution which assists businesses of all sizes with workforce management and job tracking. Its key features include vehicle tracking, customer booking, CRM, resource management and real-time notifications.

The system comes with a mobile application which enables customers to make online bookings for services. Additionally, managers can use this system to handle customer calls, send messages, manage a fleet of vehicles and prepare reports. Vehicle tracking enables users to monitor driver logs and keep track of expenses.

BigChange allows teams to synchronize data between back office and field staff and record billable hours. Its customer relationship management feature helps team members store customer data and assists when determining the price of contracts, jobs, labor and parts. It is available on a monthly subscription and support is provided via phone and email.

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